I am sure you must have heard the sweet voice telling you to ‘Press 1 for Sales’. This is a very familiar experience you will have when you call some big brands. You can easily guess that this feature helps in the identification, segmentation and routing of callers to the most appropriate agent. But what you don’t know is the fact that this feature can make a small business appear larger than it is. If you are a startup, you can make your brand appear much bigger and let customers trust you more easily.
In this article, I will explain to you what IVR software is and how it can benefit your business.
In very simple terms, Interactive Voice Response or IVR is a telephony menu system. It is simple and effective and leads to significant cost reduction and an increase in efficiency within any company.
Even if your startup is new and small with only a few people, you can configure IVR that allows callers to talk to sales, support, marketing or technical support, etc. No matter what department the caller chooses, they will still be routed to the person on your team assigned to answer all of the calls. Customers are bound to be impressed with your company’s professionalism.
Here is a list of the advantages when adopting IVR capabilities from MOBtexting:
Excellent Customer Service:
IVR systems make the client feel that they are being better attended to. Customer satisfaction leads to customer retention and up sales. IVR systems from MOBtexting allow customers to connect to the right department and get their issues resolved. IVR instructions are easy to follow from the set menu.
Call answered in the first ring:
When you have IVR in place, the calls will be answered on the first ring, thereby reducing customer wait time. This also cuts down the call volume and saves time for both the client and company employees.
Unlimited Customer Access:
Clients can make use of the IVR systems at any time at their convenience since IVR performs its task 24 hours a day and 7 days a week. Even in scenarios such as after office hours, holidays, and breaks when there is limited employee availability, IVR systems are always at the customer’s disposal to inform them.
Wider Personalization:
MOBtexting IVR systems provide scope for tremendous personalization that allows you to create a better relationship with customers. IVR system can be modified and programmed with personalized greetings for the known type of callers.
Special occasions:
IVR system can be programmed to access client details. This way IVR can identify the caller and address them by their name. Additional information specific to customers will allow IVR to wish the caller a happy marriage anniversary, or with them on any other noteworthy occasion.
